Frequently asked questions about Schneckenhilfe

Yes, as long as we have room, and we usually make room. Even sick and old animals, even individual rescued animals, even a hundred young animals at once.

Nothing. We take in every animal free of charge. It costs us money, but no one should have to keep an animal because they can't afford it. If you can support us, we would appreciate a small donation so that we can continue to be there for everyone in the future.

No. You don't have to write a long email or justify yourself. We aren't blaming anyone, and we aren't surprised.

No. You can also send your snails directly to our club address without registering. If you let us know in advance, we can be better prepared.

Yes, Fridays are best. Friday is our big feeding day, so there’s almost always someone around. Just let us know in advance, and we’ll agree on a time.

Please only use Jungle Express, the private animal courier for fish and invertebrates. We have spoken with Jungle Express, and they will continue to offer this shipping service. Please only use DHL in an emergency, and never as an express service. The videos on the "Give Away Snails" page show you how to pack them.

We strongly advise against that. Please ship them so that they are not in transit or sitting around over the weekend.

Bring them by or write to us. We take in found animals just like any others.

They first come into quarantine and are assessed, then they go into the adoption process. Animals that no one adopts stay with us.

Choose a snail on the adoption page, add it to your adoption basket and complete the adoption. You can also adopt several animals and multiple species together. Many species prefer to live in small groups.

The protection fee is a small contribution for the animal that goes towards the care of the rescue center. The cost-sharing contribution covers exclusively courier and animal-friendly packaging. We do not earn anything from this.

We breed so that no one has to take anything from nature. This is animal welfare in action: the animals in nature stay where they belong.

No, you don't need a password. You enter your email address, we (more precisely: Shopify) send you a code by email, and with this code you are registered. There is nothing you can forget or lose.

The login is the same for the entire shop and for the member area. If the code does not arrive, please check your spam folder or request a new code.

Important for members: Log in with the email address you provided in your membership application. Only then will we recognize you as a member.

In the members' area, you'll find the snail letter with news from the rescue center. Basic members and Member+ can also read the members' blog there, Member+ can participate in the snail calls, and active and basic members can find the link to their WhatsApp group. You can also view your membership details and cancel your membership there yourself. It is only for members.

You'll receive access as soon as your membership with us has been activated. This can take a few days because we work on a voluntary basis.

This is usually due to one of two reasons: either your membership hasn't been activated yet, or you signed in with a different email address than the one used for your membership application. Please sign out and sign back in using the correct address. If that doesn't help, send us a quick message and we'll look into it.

If we credit you with a balance, you will see it in your account (where it is called "Shop credit") and can redeem it when completing your adoption. The credit is linked to your email address. You don't need to set anything up for this.